PAYMENT & CANCELLATION

ePostBook’s 100% Cancellation & Refund Protection

ePostBook is committed to ensure 100% cancellation and refund for users by offering cancellation before pickup at any point of time after placing the order. Refund on any advance payment for orders and monthly subscriptions on ePostBook.

Your privacy is important to us and we work to keep your information secure. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer.

1. How do I pay on ePostBook?

ePostBook offers multiple payment options. Whatever your online payment mode is, you can rest assured that ePostBook’s trusted payment gateway partners use secure encryption technology to keep your transactions secure and confidential all the time.

You can use internet banking, Credit Card, Debit Card, UPI and Wallet to make your payments. ePostBook also accepts made using VISA, MasterCard, Maestro, RuPay and American Express credit cards and debit cards in India and other countries.

2. Are there any hidden charges when I make a payment on ePostBook?

There is “NO HIDDEN CHARGE” when you make a payment on ePostBook. The amount listed and considered for the final payment are all inclusive. Any other additional charges due to extra weight of the shipment will be informed to users separately.

3. Is it safe to pay using internet banking, UPI, credit card and debit cards on ePostBook?

Your online payment on ePostBook is secure and reliable with the highest level of security currently available on the internet. ePostBook does not store any bank details, debit card details or credit details. ePostBook’s trusted payment gateways are managed by leading banks. Banks now use the 3D Secure password service for online banking and transactions, providing additional security through identity verification.

4. Can I make a credit/debit card or Internet Banking payment on ePostBook through my mobile?

Yes, you can make a credit card, debit card or internet banking payment on websites, mobile sites and applications. All the payments are processed through our trusted payment gateway partners such as Razorpay, Google Pay, PhonePe.

CANCELLATION & REFUND

No questions asked, 100% refund on non collection of the shipment and subscriptions made on ePostBook.

1. Do I get my refund if my shipment has not been collected if I request for cancellation?

You get a 100% refund of your payment if you have requested for cancellation and your shipment has not been collected. You can only be charged if your shipment has been collected.

If you cancel your order or subscription after payment by creating a cancellation request with our Customer Service Department or Sales Department, Full payment amount be refunded without any questions asked? We honour your decision and Privacy wishing you come back next time for better services from us.

You can always cancel your order by denying the handover of your shipment to our pickup executives and partner pickup executives. At all times the order cancellation request will be processed with the Customer Service Department and Sales Department.

Our Customer Service Department can be reached at +91 9899057776 on call Monday to Friday 9:00am - 5:00pm IST and 24Hours and 7 Days on whatsapp number +91 9899057776. You can also write to us your cancellation request on sales@epostbook.com.

2. Do I get my refund if my shipment has been collected and returned to the pickup address but not delivered to the destination address?

Cancellation after Pickup: If you cancel your delivery order after pickup of your shipment, there will be NO REFUND applicable. We recommend you to get your shipment ready and be 100% sure before shipping your package(s).

Cancellation after Pickup but no delivery attempt: If your shipment is returned to the pickup address without any delivery attempt at the delivery address, full refund will be processed.

Cancellation after Pickup and after delivery attempt: If your shipment is returned to the pickup address i.e. returned to origin (RTO) after delivery attempt(s) at the delivery address, no refund will be processed. Kindly note this will also attract “ADDITIONAL CHARGES” equivalent to the order value. The additional charges need to be paid before you proceed with your next order on ePostBook or it will be adjusted from your ePostBook Wallet after notification.

3. Do I get my refund if my shipment has not been delivered on the expected date of delivery and there is a delayed delivery?

No refund will be made if there is delay in shipment delivery as per expected delivery date indicated before shipment collection or after shipment collection.

Expected delivery dates are the tentative delivery dates based on the ePostBook’s Machine Learning from previous deliveries or best of delivery information received from shipping partners. We keep learning on the delivery routes and delivery time taken for a shipment to reach the destination. Based on these learnings we try to provide you with the best available delivery information. Expected delivery dates are highly dependent on the multiple factors beyond our control. So we take reserved and limited responsibility about the indicated delivery dates shown pre and post shipment collection.

4. How long does it take for the refund to be processed after order cancellation or subscription cancellation on ePostBook?

Refunds will be processed within 2 working days from the date of order cancellation or subscription cancellation request at our Customer Service Department or Sales Department.

Our Customer Service Department can be reached at +91 9899057776 on call Monday to Friday 9:00am - 5:00pm IST and 24Hours and 7 Days on whatsapp number +91 9899057776. You can also write to us your cancellation request on sales@epostbook.com.

5. How long does it take for the refund to be credited back to the Payer's bank account?

It generally takes 5 days to 7 days by our trusted payment gateway partners to credit the amount to your bank account, UPI, debit card or credit cards charged at the time of processing the order.

email: sales@epostbook.com

24x7 Customer Chat & Email Support

About ePostBook

The Internet and E-commerce is revolutionizing the way we all work in India & Internationally. Why do you want to stand in a queue at a Post Office or call a courier and logistics company to move your document, parcel, gifts, packet or shipment when you can find it on the internet in a single click? Not only India Post but every portal, courier and logistics operator in the world. ePostBook houses everything you can possibly imagine, from sending or shipping a pin to mobile phones, mobile accessories to in-vogue fashion staples like shoes, clothing and lifestyle accessories; from modern furniture like sofa sets, dining tables, and wardrobes to appliances that make your life easy like washing machines, TVs, ACs, mixer grinder juicers and other time-saving kitchen and small appliances; from home furnishings like cushion covers, mattresses and bed sheets to toys and musical instruments, we ship them all at ePostBook. You name it, and you can stay assured about finding the right shipping partner here. For those of you with erratic working hours, ePostBook is your best bet to schedule your pickup at your convenient time slot. Ship your products anytime be it night or in the wee hours of the morning. This e-commerce and Online shop never shuts down. Shifting Home or Office, Sending goods from warehouse to shop get the best quotation on ePostBook. Request quotation and compare the prices before sending your shipment.

What couriers you can find on ePostBook?

India Post: The Department of Posts, trading as India Post, is a government-operated postal system in India, which is a subsidiary of the Ministry of Communications. Generally called "the post office" in India, it is the most widely distributed postal system in the world. Track India Post shipments | Airway Speed Post | India Post Tracking

FedEx: FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. Track FedEx shipments | FedEx Tracking

Blue Dart: Blue Dart Express, is an Indian Logistics Company providing courier delivery services. headquartered in Mumbai, Maharashtra. It has a subsidiary cargo airline, Blue Dart Aviation that operates in South Asian countries. Track Blue Dart shipments | Blue Dart Courier Customer Care | Blue Dart Courier Contact No | Bluedart Tracking

Aramex: Aramex is an international express, mail delivery and logistics services company based in Dubai, United Arab Emirates. The company was founded by Fadi Ghandour and Bill Kingson in 1982. It is the first Arab-based company to be listed on the NASDAQ stock exchange. Aramex is listed on the Dubai Financial Market. Track Aramex shipments | Aramex Tracking

Delhivery: Delhivery was established in May 2011. It was initially conceptualised as a hyperlocal express delivery service provider for offline stores, delivering flowers and food locally in the city of Gurgaon for the first few months since its inception. During this time, the online retailing and e-commerce segment was expanding rapidly in India, with global investors showing significant interest in the industry. Track Delivery shipments | Delhivery Tracking

What services can you use on ePostBook?

Postal Service: The mail or post is a system for physically transporting postcards, letters, and parcels. A postal service can be private or public, though many governments place restrictions on private systems.

Courier Service: A courier is a company, an employee of that company or a person who delivers a message, package or letter from one place or person to another place or person. Courier Pick Up Service | Parcel Delivery Companies | Deliver Parcel Service | International Parcel Delivery | International Parcel Service

International Service: ePostBook allows booking of documents, parcels, packets, boxes to international destinations at best price comparing rates from all the courier companies.

Logistics Service: Logistics is generally the detailed organization and implementation of a complex operation. In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations.

Transport Service: Operation which transports vehicles or containers or both vehicles or other means of conveying solid waste from the primary source of collection and includes all activities up to such time as the waste is delivered to a facility for transfer, processing, treatment or disposal.

Freight Forwarding: Freight shipping is the process of transporting commodities, goods and cargo by land, sea or air. Common types of freight shipping over the road include truckload, less than truckload (LTL) and intermodal. Freight itself can be defined as the goods transported by truck, train, ship or plane.

Customs House Agent: Operation which transports vehicles or containers or both vehicles or other means of conveying solid waste from the primary source of collection and includes all activities up to such time as the waste is delivered to a facility for transfer, processing, treatment or disposal.

Search Post Office: ePostBook allows you to search post offices, search postal codes, search pin codes and search zip codes from all the countries in the globe such as India, USA, Singapore, Australia, United Kingdom, Canada, South Africa, Germany, Russia, China and many others.

Most Searched Courier & Post Office on ePostBook:

Most Searched Events on ePostBook:

Most Searched Keyword on ePostBook: