COVID-19 Notification: Update on the temporary suspension of FedEx services in India

COVID-19 Notification 30-March-2020: Update on the temporary suspension of FedEx services in India amid lock down due to COVID-19 pandemic.

Message from: Mohamad Sayegh, Vice President – Operations, India. FedEx Express

Dear Customer,

Effective March 30, 2020, FedEx Express will operate services to select postal codes across key cities in India. We’re continuing to make critical connections around the globe with our scheduled weekly flights to and from India, delivering strength to people and communities in need.

Where possible, FedEx will prioritize and support pickup, clearance and delivery of essential, critical COVID-19 related items and pharmaceutical shipments (testing kits, medicines, medical devices and bulk drugs/intermediaries) for both international and domestic services as allowed by the Government of India and local authorities. Please ensure the integrity of your temperature-sensitive shipment at origin owing to extended transit times and clearance delays at destination.

We continue to offer FedEx services as below:

Outbound Services
FedEx continues to operate international scheduled cargo flights from the three FedEx gateways in India – Mumbai, Delhi and Bengaluru. FedEx will move shipments that are customs cleared and dropped off at the three gateways by your Customs Handling Agent (CHA).
Inbound Services
For high value (greater than USD 1,500) cargo import shipments arriving into India, please use Broker Select Option (BSO). FedEx will issue a Delivery Order (DO) to your broker and it is the responsibility of the broker to customs clear at the three FedEx gateways (Mumbai, Delhi and Bengaluru) and deliver the shipment.FedEx continues to clear low value (less than USD 1,500) courier import shipments to India. Due to current restrictions, door to door delivery service is suspended. The consignee will be responsible for scheduling a time to collect the shipment from select FedEx locations by calling FedEx international customer care.
Domestic Services within India
FedEx will support pickup and delivery of essential and critical shipments as per Government of India and local authority directives.

We are closely monitoring the situation and making adjustments to our operations as needed. Let us know if there is anything we can do to help support your business during this difficult time.

If you have any questions, please visit fedex.com/in to check the status of your shipments or call FedEx international customer service at 1800 209 6161 / 1800 22 6161 and domestic customer service 1800 419 4343 from Monday – Saturday: 9.00 a.m. to 9.00 p.m.

We wish you well and hope you and your family remain healthy and safe.

About FedEx:

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.