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Sep022020NOCOMMENTS
FedEx Notification Delay in package retrieval of import shipments at Mumbai Airport, India

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FedEx, Mumbai

FedEx: Delay in package retrieval of import shipments at Mumbai Airport

Delay in package retrieval of import shipments at Mumbai Airport, India as notified by FedEx India.

Message from: Suvendu Choudhury, Managing Director – Gateway Operations, India. FedEx Express

Import shipments arriving at the Common User Express Terminal at Mumbai Airport are experiencing delays. The delay is due to a change in the custodian management at the facility.

We remain committed to the service we provide to our customers and are working closely with the authorities to clear and deliver the affected shipments as soon as we can.

Delay in package retrieval of import shipments at Mumbai may increase the delivery time of the shipments to end customers.

For further details, please reach out to your FedEx Express sales representative. Connect with FedEx for any query on their email – india@fedex.com else you can call on Monday – Saturday: 9.00 AM to 9.00PM 1800 209 6161 / 1800 22 6161 for International services or 1800 419 4343 for Domestic services. In case the toll free numbers are inaccessible, please call 022 25714444

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About FedEx:

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

FedEx, Attn: Boomerang, Unit No 801, Wings A and B1, 8th Floor, Chandivali Farm Road, Andheri (E), Mumbai – 400072.
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Last Updated: Sep-02, 2020

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May082020NOCOMMENTS
COVID-19 Notification: FedEx suspends domestic and international pick-up and delivery services in India

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Courier, FedEx

COVID-19 Notification: FedEx and TNT reinstate door-to-door pickup and delivery services in India

COVID-19 Notification: FedEx and TNT reinstate door-to-door pickup and delivery services in India. FedEx reinstate pickup and delivery services in India.

Message from: Mohamad Sayegh, Vice President – Operations, India. FedEx Express

Dear Customer,

As India adjusts to the impact of COVID-19 and takes steps to come out of the lockdown, FedEx continues to deliver for you and your customers. We are committed to the communities we serve and in these uncertain times, we continue to mobilize our network to deliver much-needed goods and services to keep the global supply chain moving.

In line with the applicable regulations, effective immediately, FedEx Express and TNT have reinstated door-to-door pickup and delivery services to select postal codes across key cities in India for both domestic and international services.

As the situation on ground continues to be dynamic in terms of restrictions and containment zones identified by the local authorities, please note:

  • The revised cut-off time for scheduling a same day pickup via FedEx/TNT toll free is 1:00 p.m. and the cut-off for shipment pickup from your location by a FedEx courier is 5:00 p.m.
  • Prior to finalizing your shipment on our online tools, please call FedEx/TNT toll free or write to india@fedex.com to check if the postal code in India is currently serviceable
  • Reach out to your FedEx sales representative in case you send shipments on a regular schedule to plan ahead and to save time by avoiding making individual pickup requests
  • Please ensure that your recipient location is open and accessible to accept the delivery of your shipment at destination
  • Please visit the site dedicated to the latest information on how we’re responding to this very dynamic situation

Should you have any concern regarding health and safety, please note that we do not require you to physically sign for most deliveries and are taking recommended precautions in terms of social distancing, regular disinfection of facilities and personal protective equipment, such as masks and gloves.

Due to the impact of COVID-19 and movement restrictions within India and across the world, you may experience extended transit times and clearance delays at destination. We have temporarily suspended Money-Back Guarantee (MBG) and restricted Collect on Delivery (COD) shipments and Hard Copy Proof of Delivery (HPOD) until further notice. A temporary surcharge on all FedEx Express international parcel, freight and domestic shipments continues to be applicable.

Please visit fedex.com/in to check the status of your shipments or call FedEx international customer service at 1800 209 6161 / 1800 22 6161 and domestic customer service 1800 419 4343 from Monday to Saturday, 9.00 a.m. to 9.00 p.m.

We’re open for business and here to help. We will continue to operate to and from impacted areas as local conditions and restrictions allow as well as adhere to all regulations and guidelines from government authorities related to containment of the virus.

Thank you for your understanding.

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About FedEx:

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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Mar312020NOCOMMENTS
COVID-19 Notification: FedEx suspends domestic and international pick-up and delivery services in India

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in

Courier, FedEx

COVID-19 Notification: Update on the temporary suspension of FedEx services in India

COVID-19 Notification 30-March-2020: Update on the temporary suspension of FedEx services in India amid lock down due to COVID-19 pandemic.

Message from: Mohamad Sayegh, Vice President – Operations, India. FedEx Express

Dear Customer,

Effective March 30, 2020, FedEx Express will operate services to select postal codes across key cities in India. We’re continuing to make critical connections around the globe with our scheduled weekly flights to and from India, delivering strength to people and communities in need.

Where possible, FedEx will prioritize and support pickup, clearance and delivery of essential, critical COVID-19 related items and pharmaceutical shipments (testing kits, medicines, medical devices and bulk drugs/intermediaries) for both international and domestic services as allowed by the Government of India and local authorities. Please ensure the integrity of your temperature-sensitive shipment at origin owing to extended transit times and clearance delays at destination.

We continue to offer FedEx services as below:

  • Outbound Services
    FedEx continues to operate international scheduled cargo flights from the three FedEx gateways in India – Mumbai, Delhi and Bengaluru. FedEx will move shipments that are customs cleared and dropped off at the three gateways by your Customs Handling Agent (CHA).
  • Inbound Services
    For high value (greater than USD 1,500) cargo import shipments arriving into India, please use Broker Select Option (BSO). FedEx will issue a Delivery Order (DO) to your broker and it is the responsibility of the broker to customs clear at the three FedEx gateways (Mumbai, Delhi and Bengaluru) and deliver the shipment.FedEx continues to clear low value (less than USD 1,500) courier import shipments to India. Due to current restrictions, door to door delivery service is suspended. The consignee will be responsible for scheduling a time to collect the shipment from select FedEx locations by calling FedEx international customer care.
  • Domestic Services within India
    FedEx will support pickup and delivery of essential and critical shipments as per Government of India and local authority directives.

We are closely monitoring the situation and making adjustments to our operations as needed. Let us know if there is anything we can do to help support your business during this difficult time.

If you have any questions, please visit fedex.com/in to check the status of your shipments or call FedEx international customer service at 1800 209 6161 / 1800 22 6161 and domestic customer service 1800 419 4343 from Monday – Saturday: 9.00 a.m. to 9.00 p.m.

We wish you well and hope you and your family remain healthy and safe.

About FedEx:

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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